Good2Go respects your privacy and is committed to handling personal information responsibly and in accordance with applicable privacy laws, including the Philippine Data Privacy Act of 2012 where applicable.
1. Information We Collect
We may collect personal information directly from you, from merchants, riders, customers, service providers, and from your use of our services. This may include:
- Contact details such as name, mobile number, email address, delivery address, and billing details.
- Account and profile details such as login information, role, merchant store details, rider profile details, and application status.
- Delivery information such as pickup and drop-off locations, order details, delivery instructions, proof of delivery, transaction history, and support messages.
- Rider or merchant onboarding information such as submitted forms, identification details, vehicle or business information, permits, and related documents.
- Device and usage information such as IP address, browser type, app activity, pages viewed, approximate location data, diagnostics, and security logs.
- Payment and payout information needed to process orders, refunds, rider payouts, merchant settlements, and related records.
2. How We Use Information
We use personal information to operate and improve Good2Go, including to:
- Create, verify, and manage customer, merchant, and rider accounts.
- Process orders, pickups, deliveries, payments, refunds, payouts, and merchant settlements.
- Match orders with riders and provide delivery updates, support, and service notifications.
- Review merchant and rider applications, maintain platform safety, and prevent fraud or misuse.
- Respond to inquiries, complaints, requests, and other customer service matters.
- Comply with legal, tax, accounting, regulatory, safety, and dispute-resolution requirements.
- Analyze service performance, fix technical issues, and improve our website, apps, and operations.
- Send service-related updates and, where permitted, promotional messages that you may opt out of receiving.
3. Location Information
Delivery services require location information to identify pickup points, drop-off points, rider availability, delivery routing, and order status. If you disable location permissions, some app features may not work as intended.
4. Sharing of Information
We share personal information only when needed to provide, protect, or improve our services, or when required by law. Recipients may include:
- Customers, merchants, and riders involved in a transaction, limited to information needed to complete the order or delivery.
- Payment processors, hosting providers, analytics providers, communications providers, authentication providers, and other service providers that support our platform.
- Professional advisers, insurers, auditors, and business partners where reasonably necessary for operations and compliance.
- Government agencies, regulators, law enforcement, courts, or other parties when required by law or when necessary to protect rights, safety, and security.
5. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. No online system is completely secure, so we encourage you to protect your account credentials and notify us immediately if you suspect unauthorized activity.
6. Data Retention
We keep personal information only for as long as necessary for the purposes described in this Privacy Policy, including service delivery, account administration, dispute handling, fraud prevention, business records, and legal or regulatory compliance. When information is no longer needed, we will delete, anonymize, or securely retain it as required by applicable rules.
7. Your Privacy Rights
Subject to applicable law, you may have rights to be informed, access your personal information, request correction, object to certain processing, request deletion or blocking, request data portability, file a complaint, and seek damages where legally available.
To exercise privacy rights or ask a privacy question, contact us at zetasoft.ph@gmail.com. We may need to verify your identity before acting on a request.
8. Cookies and Similar Technologies
Our website and related services may use cookies, logs, pixels, or similar technologies to operate the site, remember preferences, understand usage, improve performance, and help protect against abuse. You may adjust browser settings to refuse some cookies, but parts of the service may not function properly.
9. Third-Party Links and Services
Our website, apps, forms, or messages may link to third-party websites or services, including app downloads, payment services, maps, or document hosting. Their privacy practices are governed by their own policies, not this Privacy Policy.
10. Children
Good2Go services are not intended for children who cannot legally consent to the processing of personal information. If we learn that we have collected information from a child without appropriate consent, we will take reasonable steps to delete it.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date. Continued use of our services after an update means you acknowledge the updated policy.
12. Contact Us
For privacy questions, requests, or concerns, contact Good2Go at zetasoft.ph@gmail.com.